Right of withdrawal
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.)
Rechtlicher Hinweis
Diese englische Fassung dient ausschließlich Informationszwecken und stellt eine automatisierte Übersetzung der deutschen Originalfassung dar.
Maßgeblich und rechtsverbindlich ist ausschließlich die deutsche Version.
Im Falle von Abweichungen oder Auslegungsfragen ist die deutsche Fassung maßgebend.
Deutsche Version
Legal notice
This English version is provided for informational purposes only and is an automated translation of the original German version.
Only the German version is legally binding.
In the event of discrepancies or questions of interpretation, the German version shall prevail.
German version
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
– on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
– on which you or a third party designated by you, who is not the carrier, have taken possession of the last good, provided that you have ordered several goods as part of a single order and these are delivered separately;
– on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (La Marzocco Deutschland GmbH, Maulbronner Weg 25, 71706 Markgröningen, email address: order.de@lamarzocco.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
You shall bear the direct costs of returning goods that can be shipped by parcel as well as the direct costs of returning goods that cannot be shipped by parcel. The costs for returning goods that cannot be shipped by parcel are estimated at a maximum of approximately EUR 100.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion and expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
– for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
– for the supply of goods that are liable to spoil quickly or whose expiration date would be exceeded quickly;
– for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can only be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
– for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
– for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
– for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature;
– for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
– To La Marzocco Deutschland GmbH, Maulbronner Weg 25, 71706 Markgröningen, email address: order.de@lamarzocco.com:
– I / We (*) hereby withdraw from the contract concluded by me / us (*) for the purchase of the following goods (*) /
the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is made on paper)
– Date
(*) Delete as applicable.